In this episode of ‘View from the Road,’ Bob Abrahamson speaks with Harry Neeld, Waltron sales technician. Harry, shares stories from his field experiences, particularly focusing on how clients have used their sodium analyzers for plant troubleshooting. He recounts resolving an intermittent sodium reading at an Ohio power plant that turned out to be caused by a leaking glycol pump. Another story involves identifying a blown RO membrane at a pharmaceutical plant. These examples emphasize the importance of service contracts to maintain equipment reliability and bridge gaps in on-site chemistry expertise.